Gym Front Desk & Member Experience Associate

goldsgymexternal; Friendswood (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Gold's Gym seeks a Front Desk Team Member to warmly greet members and guests, manage check-ins, and assist with inquiries about gym operations and policies. You will process registrations, handle calls, and direct guests to trainers, ensuring a friendly, professional atmosphere.

The role requires excellent customer service, strong communication, and the ability to multi-task in a busy club environment. Must be able to lift up to 50 lbs and work a flexible schedule including weekends.

Qualifications

• Excellent customer service skills are required.
• Requires good communication skills, both verbal and written.
• Ability to multi-task and handle multiple duties simultaneously.
• Experience with POS and CRM systems is preferred.

Responsibilities

• Greet members and guests warmly and direct them as they enter the gym.
• Check members in using proper procedures and monitor check-ins.
• Assist with member requests and inquiries about gym operations and policies.
• Handle front desk duties, including phone calls, messages, and scheduling.

Skills

Customer service

Communication

Multi-tasking

POS familiarity

Cash handling

Education

High school diploma or equivalent

Tools

CRM systems

POS systems

Job description

Gold's Gym seeks a Front Desk Team Member to warmly greet members and guests, manage check-ins, and assist with inquiries about gym operations and policies. You will process registrations, handle calls, and direct guests to trainers, ensuring a friendly, professional atmosphere.

The role requires excellent customer service, strong communication, and the ability to multi-task in a busy club environment. Must be able to lift up to 50 lbs and work a flexible schedule including weekends.