Gym Front Desk & Member Experience Specialist

goldsgymexternal; Copperas Cove (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Gold's Gym is seeking a Front Desk Team Member to warmly greet members and guests, direct traffic, process check-ins, and field member questions about gym policies. You will also support basic administrative duties under the Gym General Manager.

You will assist with member registrations, class check-ins via the app, and retail sales while keeping the front desk neat and compliant with company standards. Excellent customer service and clear communication are essential, as you help create a

Qualifications

• Excellent customer service skills are required.
• Organized, friendly, and fitness-oriented.
• Strong verbal and written communication.
• Understanding of basic cash handling procedures.
• Ability to use POS and CRM systems.

Responsibilities

• Greet members and guests to create a welcoming atmosphere.
• Check members in and monitor front desk area.
• Assist with member registrations and class check-ins via app.
• Handle phone inquiries professionally.
• Process retail and concession sales.
• Maintain front desk appearance and uniform.
• Attend staff meetings and report safety concerns.
• Assist membership sales at kiosk or computer.
• Coordinate with personal trainers when needed.
• Perform light cleaning and restock supplies.

Skills

Excellent customer service

Communication skills

Cash handling

POS/CRM systems

Multi-tasking

Friendly demeanor

Organized

Education

High school diploma or equivalent

Tools

POS systems

CRM systems

Job description

Gold's Gym is seeking a Front Desk Team Member to warmly greet members and guests, direct traffic, process check-ins, and field member questions about gym policies. You will also support basic administrative duties under the Gym General Manager.

You will assist with member registrations, class check-ins via the app, and retail sales while keeping the front desk neat and compliant with company standards. Excellent customer service and clear communication are essential, as you help create a