Gym Front Desk & Member Experience Associate

Gold's Gym; Monterey (CA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Competitive pay

Training programs

Employee discounts and perks

Promotion opportunities

Fitness-minded workplace culture

Certification discounts (NASM, ACE, IS

Plus additional perks

Job summary

Gold's Gym is seeking a Front Desk Associate to warmly greet members and guests, manage check-ins, and assist with memberships on site. You will handle guest registrations, tours, phone inquiries, and retail sales while maintaining a clean, professional front desk.

The role emphasizes excellent customer service, clear communication, and multi-tasking in a fast-paced fitness environment. Join a team focused on a welcoming, fitness-minded culture with opportunities for growth.

Qualifications

• Excellent customer service skills.
• Ability to communicate effectively with staff and members.
• Ability to multi-task.

Responsibilities

• Greet members and guests promptly with the appropriate time-of-day greeting to create a friendly entrance and exit.
• Check-in members using proper procedures.
• Register guests into the gym with correct procedures.
• Provide tours to new guests and answer questions about membership options.
• Assist guests with purchasing a membership.
• Answer phones professionally and greet callers properly.
• Process retail and concession sales.
• Keep the front desk area clean and organized.

Skills

Excellent customer service

Communication skills

Multi-tasking

Job description

Gold's Gym is seeking a Front Desk Associate to warmly greet members and guests, manage check-ins, and assist with memberships on site. You will handle guest registrations, tours, phone inquiries, and retail sales while maintaining a clean, professional front desk.

The role emphasizes excellent customer service, clear communication, and multi-tasking in a fast-paced fitness environment. Join a team focused on a welcoming, fitness-minded culture with opportunities for growth.