Front Desk & Member Experience Specialist

goldsgymexternal; Kyle (TX); On-site; USD 17,000 - 21,000; Part time

Job summary

Gold's Gym is seeking a Front Desk Team Member to warmly welcome members and guests, assist with inquiries, and perform administrative duties as directed by the Gym General Manager.

The role involves greeting guests, checking in members, managing registrations, handling phone inquiries, processing sales, and supporting personal training sign-ups. A professional appearance and reliable attendance are expected.

Qualifications

• Experience in customer-facing roles preferred.
• Strong communication and problem-solving abilities required.
• Ability to multitask and handle clerical duties with accuracy.

Responsibilities

• Greet members and guests warmly and direct them upon entry.
• Check-in members using proper procedures and monitor for delinquent accounts.
• Register guests and guide to appropriate trainers or services.
• Answer calls professionally and take messages with contact details.
• Process retail and concession sales and assist with inventory.
• Maintain neat appearance and adhere to uniform guidelines.
• Attend staff meetings and log maintenance or safety concerns.
• Assist with membership sales, sign-ups, and account changes.
• Help with class registrations via app and front-desk tasks as assigned.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High school diploma

Tools

POS system

Gym management software

Job description

Gold's Gym is seeking a Front Desk Team Member to warmly welcome members and guests, assist with inquiries, and perform administrative duties as directed by the Gym General Manager.

The role involves greeting guests, checking in members, managing registrations, handling phone inquiries, processing sales, and supporting personal training sign-ups. A professional appearance and reliable attendance are expected.