Front Desk & Member Experience Specialist

Gold's Gym; San Antonio, Northern (TX, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Gold's Gym is hiring a Front Desk Team Member to warmly greet members and guests, manage check-ins, and support daily front desk operations. You will assist with member inquiries, process transactions, and help direct guests to trainers or classes.

The role requires excellent customer service, strong communication, and the ability to multi-task in a fast-paced gym environment. Flexibility to work weekends and holidays is needed.

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills are required.
• Good communication skills, both verbal and written.
• Ability to proficiently use POS and CRM systems or any other computer programs required to meet the business needs of the club.
• Ability to multi-task.
• Must be able to work a flexible work schedule to include holidays and weekends.
• Must be able to bend, squat, and lift upwards of 50lbs repeatedly and stand for extended periods of time.

Responsibilities

• Greet members and guests warmly and direct them as they enter the gym.
• Check members in using proper procedures.
• Assist with member requests and inquiries about gym operations and policies.
• Process retail and concession sales; help maintain stocked inventory.
• Assist with membership sign-ups and scheduling complimentary personal training sessions.
• Handle member account changes and registration for classes via app.

Skills

Customer service

Communication skills

Multi-tasking

POS system

CRM systems

Organization

Flexibility

Fitness interest

Education

High school diploma

Tools

POS system

CRM software

Job description

Gold's Gym is hiring a Front Desk Team Member to warmly greet members and guests, manage check-ins, and support daily front desk operations. You will assist with member inquiries, process transactions, and help direct guests to trainers or classes.

The role requires excellent customer service, strong communication, and the ability to multi-task in a fast-paced gym environment. Flexibility to work weekends and holidays is needed.