Gym Front Desk Lead & Member Experience Champion

Planet Fitness; Elk River (MN); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Free Membership for self and one guest

Health, Dental and Vision Insurance

Dollars for Scholars Program

Advancement Opportunities

Employee Appreciation Program

Job summary

Planet Fitness in Elk River, MN is hiring for a full-time front desk support role. You will assist in gym operations to ensure a positive member experience, train staff, manage member check-ins, sign-ups, and account updates, and help with front desk inquiries and tours.

The role emphasizes strong customer service, effective communication, and teamwork to maintain a welcoming, clean club environment and support daily running of the club.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assisting in training and developing staff.
• Assisting in member service oversight to ensure great customer experience.
• Front desk tasks: answer phones, take info calls, assist with member check-ins, sign-ups, cancellations, and update accounts.
• Meet potential members and provide gym tours.
• Assist in marketing promotions and inventory tracking.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Team leadership

Job description

Planet Fitness in Elk River, MN is hiring for a full-time front desk support role. You will assist in gym operations to ensure a positive member experience, train staff, manage member check-ins, sign-ups, and account updates, and help with front desk inquiries and tours.

The role emphasizes strong customer service, effective communication, and teamwork to maintain a welcoming, clean club environment and support daily running of the club.