Guest Experience Specialist, Workplace

CBRE; Washington (District of Columbia); On-site; USD 65,000 - 75,000; Full time

Job summary

CBRE is seeking a Workplace Experience Coordinator in Washington, DC to deliver a world-class customer service experience for employees and visitors of a designated building. You will be the first point of contact, manage passes, calls, events, and vendor coordination while ensuring security and smooth operations.

The role falls under the Workplace Experience function, requiring strong communication, organization, and ability to coordinate activities and services on site.

Qualifications

• High School Diploma or GED required or equivalent.
• Strong communication to exchange straightforward information.
• Excellent organizational and multitasking abilities.

Responsibilities

• Greet visitors and guests; issue passes and follow security protocols.
• Answer calls professionally; prepare presentations for groups.
• Coordinate recreational, dining, and business activities as requested.
• Manage janitorial/maintenance work orders; coordinate mail and onboarding tasks.
• Acknowledge inquiries and provide professional, customer-focused solutions.
• Organize on-site events: secure space, set up, and tear down, supply delivery.
• Follow property-specific security and emergency procedures and notify relevant parties.
• Coordinate with vendors supplying workplace services or goods.
• Explain information clearly within the team and follow manager directions.
• Apply procedures to solve straightforward problems with limited discretion.

Skills

Communication skills

Organizational skills

Inquisitive mindset

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE is seeking a Workplace Experience Coordinator in Washington, DC to deliver a world-class customer service experience for employees and visitors of a designated building. You will be the first point of contact, manage passes, calls, events, and vendor coordination while ensuring security and smooth operations.

The role falls under the Workplace Experience function, requiring strong communication, organization, and ability to coordinate activities and services on site.