Guest Experience Lead – Workplace Services

CBRE Group, Inc.; Boston (MA); On-site; USD 58,000 - 62,000; Full time

Job summary

CBRE Workplace Experience Coordinator is responsible for delivering world-class customer service to employees and guests in a designated building in Boston. The role acts as the first point of contact, greeting visitors, issuing passes, and coordinating security compliant processes.

Responsibilities include answering calls, coordinating events, managing facilities services, and working with vendors to ensure smooth operations.

Qualifications

• High School Diploma or GED plus 2-3 years of related experience.
• Intermediate problem-solving skills with capacity to select solutions without supervision.
• Ability to explain detailed information clearly within the team.
• Advanced knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• First point of contact for all building entrants; greet visitors and issue passes.
• Answer phones professionally; create presentations and speak to groups.
• Coordinate recreational, dining, and business activities on behalf of requests.
• Manage janitorial or maintenance work orders; coordinate mail and onboarding services.
• Acknowledge inquiries and provide professional customer-service responses.
• Organize and manage on-site events; handle room setup and supplies delivery.
• Follow property security and emergency procedures to ensure safety.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain detailed information within the team and follow manager directions.
• Apply existing procedures to solve straightforward problems with limited discretion.

Skills

Customer service

Communication

Organization

Problem solving

MS Office proficiency

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

CBRE Workplace Experience Coordinator is responsible for delivering world-class customer service to employees and guests in a designated building in Boston. The role acts as the first point of contact, greeting visitors, issuing passes, and coordinating security compliant processes.

Responsibilities include answering calls, coordinating events, managing facilities services, and working with vendors to ensure smooth operations.