Guest Experience & Facilities Coordinator

CBRE Group, Inc.; New York (NY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

CBRE Group, Inc. in New York seeks a Workplace Experience Coordinator to deliver world-class service to employees and guests of a designated building. You will be the first point of contact, greet visitors, issue passes, manage events and coordinate facility services.

The role requires strong communication, basic Excel/Outlook skills, and the ability to coordinate with vendors and security. This entry-level position offers growth within CBRE's global real estate services platform.

Qualifications

• High School Diploma or GED; up to 2 years of job-related experience.
• Follow basic work routines and standards.
• Strong communication to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• First point of contact for entrants; greet visitors, issue passes, follow security protocols.
• Answer the phone professionally; create presentations and speak to groups.
• Arrange and confirm recreational, dining, and business activities for the requester.
• Manage janitorial/maintenance work orders; coordinate mail, office supplies, onboarding.
• Acknowledge inquiries/complaints; provide solutions in a professional, service-driven manner.
• Organize and manage on-site events; secure spaces and coordinate setup and teardown.
• Follow security and emergency procedures; notify relevant parties to ensure safety.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain detailed information within the team; follow directions from the manager.
• Apply established procedures to solve straightforward problems with limited discretion.

Skills

Customer service

Communication

Organization

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE Group, Inc. in New York seeks a Workplace Experience Coordinator to deliver world-class service to employees and guests of a designated building. You will be the first point of contact, greet visitors, issue passes, manage events and coordinate facility services.

The role requires strong communication, basic Excel/Outlook skills, and the ability to coordinate with vendors and security. This entry-level position offers growth within CBRE's global real estate services platform.