Guest Services Usher: Entry & Seating Guide, Flexible Hours

200_Mohegan_Sun Mohegan Tribal Gaming Authority - Mohegan Sun; United States; On-site; USD 17,000 - 22,000; Full time

Job summary

Mohegan Sun is seeking staff for event entry duties to validate tickets and guide guests to seats, while providing information about the venue. This role supports a smooth guest experience during events and requires clear communication.

Candidates should have prior customer service experience and be able to communicate effectively in English. The position entails standing, walking, and working shifts in a fast-paced environment at Mohegan Sun.

Qualifications

• Prior customer service experience preferred.
• Must be able to communicate effectively in English.

Responsibilities

• Scans guest tickets upon entry to an event and guides guests to their seats.
• Collects and validates patron tickets to events.
• Provides information to patrons about the venue.
• Addresses patron complaints and issues or refers them to a Shift Manager, as needed.
• Assists in maintaining a safe and secure patron experience according to department policies and procedures.

Skills

Customer service experience

Effective communication

Verbal communication

Job description

Mohegan Sun is seeking staff for event entry duties to validate tickets and guide guests to seats, while providing information about the venue. This role supports a smooth guest experience during events and requires clear communication.

Candidates should have prior customer service experience and be able to communicate effectively in English. The position entails standing, walking, and working shifts in a fast-paced environment at Mohegan Sun.