Usher-Ticket Taker

200_Mohegan_Sun Mohegan Tribal Gaming Authority - Mohegan Sun; United States; On-site; USD 17,000 - 22,000; Full time

Job summary

Mohegan Sun is seeking staff for event entry duties to validate tickets and guide guests to seats, while providing information about the venue. This role supports a smooth guest experience during events and requires clear communication.

Candidates should have prior customer service experience and be able to communicate effectively in English. The position entails standing, walking, and working shifts in a fast-paced environment at Mohegan Sun.

Qualifications

• Prior customer service experience preferred.
• Must be able to communicate effectively in English.

Responsibilities

• Scans guest tickets upon entry to an event and guides guests to their seats.
• Collects and validates patron tickets to events.
• Provides information to patrons about the venue.
• Addresses patron complaints and issues or refers them to a Shift Manager, as needed.
• Assists in maintaining a safe and secure patron experience according to department policies and procedures.

Skills

Customer service experience

Effective communication

Verbal communication

Job description

Position Summary

This position is responsible for validating guest tickets upon entry to an event, offering venue information and guiding guests to their seats.

Primary Duties and Responsibilities

• Scans guest tickets upon entry to an event and guides guests to their seats
• Collects and validates patron tickets to events
• Provides information to patrons about the venue

Secondary Duties and Responsibilities

• Addresses patron complaints and issues or refers them to a Shift Manager, as needed
• Assists in maintaining a safe and secure patron experience according to department policies and procedures

Minimum Education and Qualifications

• Previous customer service experience preferred
• Must be able to communicate effectively in English

Competencies

• Good verbal communication skills
• Knowledge of the Arena and the property layout
• Ability to work as part of the event staff team

Training Requirements

• Knowledge of the Casino property and its offerings
• Knowledge of the Arena’s emergency evacuation plan

Physical Demands and Work Environment

• Must be able to stand, walk and climb stairs for extended periods of time
• Must be able to work in a fast paced environment with frequent interruptions
• Must be able to work various shifts and flexible hours

Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Work Shift

Regular Knock, knock. Hear that sound? That's opportunity! .

Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe.

What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.