VIP Host | Guest Experience & Seating

Mohegan Tribal Gaming Authority - Mohegan Sun; Mohegan (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Mohegan Sun in Uncasville, CT, is seeking a Guest Services Host/Hostess to manage reservations, greet guests, and present menus in accordance with outlet policies. The role supports front-of-house operations and strives to deliver outstanding guest experiences across all service touchpoints.

The candidate will use NightPro and OpenTable to schedule seating, quote wait times, and assist in VIP and group inquiries.

Qualifications

• Previous guest service experience.
• Excellent written and verbal communication skills.
• Excellent organizational and multi-tasking skills.
• Intermediate knowledge of Word, Excel and Outlook.

Responsibilities

• Take reservations via NightPro and OpenTable.
• Coordinate guest seating and front-of-house flow.
• Provide accurate wait times and information to guests.
• Answer phones and relay messages for management.
• Promote venue events and VIP reservations.
• Maintain host area and organize seating arrangements.

Skills

Guest service

Communication skills

Organizational multitasking

Tools

NightPro

OpenTable

Job description

Mohegan Sun in Uncasville, CT, is seeking a Guest Services Host/Hostess to manage reservations, greet guests, and present menus in accordance with outlet policies. The role supports front-of-house operations and strives to deliver outstanding guest experiences across all service touchpoints.

The candidate will use NightPro and OpenTable to schedule seating, quote wait times, and assist in VIP and group inquiries.