Guest Operations & Contracts Coordinator

Travel Leisure Resort Development Inc; New York (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off and holidays

Wish day volunteering

401k with employer match

Legal and identity theft plan

Voluntary income protection

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Coordinator to manage tour reception, gifting and contract processing in line with SOPs. The role supports Sales, Marketing and Resort teams while ensuring guest satisfaction and contract accuracy.

The coordinator will handle data entry, reporting and document management, maintaining PCI/PII standards and providing timely admin assistance across departments.

Qualifications

• One year of general office experience.
• One year of customer service experience.
• High School Diploma required.
• Proficient in CRS and MS Office applications (Word, Outlook, Excel).
• Experience with CRS or EPNY preferred.

Responsibilities

• Greet/qualify touring guests; assign tours to Sales Agents; inform Sales/Marketing as needed (15%).
• Provide excellent customer service; answer phones; assist owners with contracts (10%).
• Distribute premiums; complete daily gift, tour, and contract reconciliation (20%).
• Enter tour/gifting data into CRS/Epiphany; run reports; balance cash and site stats (20%).
• File/secure documents; maintain Owner Information with PCI/PII standards (5%).
• Prepare Timeshare Sales Contracts; support Sales/Admin staff; maintain legal documents (20%).
• Assist Supervisor with Admin support to Sales, Marketing, HR, and Resort teams (10%).

Skills

Customer service

Data entry

Office administration

Communication

Education

High School Diploma

Tools

CRS/EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. is seeking a Coordinator to manage tour reception, gifting and contract processing in line with SOPs. The role supports Sales, Marketing and Resort teams while ensuring guest satisfaction and contract accuracy.

The coordinator will handle data entry, reporting and document management, maintaining PCI/PII standards and providing timely admin assistance across departments.