Guest Services Supervisor – Hospitality Leader

Wyndham; Sevierville (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Job summary

Travel + Leisure Co. seeks an Assistant Guest Services Manager to support daily operations of the Guest Services Department. You will supervise associates, help resolve guest issues, and partner with HR to attract and develop talent while maintaining high owner and guest relations.

You will contribute to efficient daily operations, monitor satisfaction metrics, and support leadership in driving service excellence across the site.

Qualifications

• Leadership skills required.
• Cash handling experience preferred.
• Excellent communication skills.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Two years of leadership experience, preferably in hotel/hospitality.

Responsibilities

• Supervise Guest Services Associates and assist the Guest Services Manager.
• Handle guest issues to resolution and monitor guest satisfaction scores.
• Develop and retain talent by coaching, training, and mentoring staff.
• Collaborate with Human Resources and other departments to ensure smooth operations.

Skills

Leadership

Cash Handling

Communication

MS Excel

MS Word

MS Outlook

Job description

Travel + Leisure Co. seeks an Assistant Guest Services Manager to support daily operations of the Guest Services Department. You will supervise associates, help resolve guest issues, and partner with HR to attract and develop talent while maintaining high owner and guest relations.

You will contribute to efficient daily operations, monitor satisfaction metrics, and support leadership in driving service excellence across the site.