Guest Experience Supervisor – Front Desk & Services

Travel + Leisure Co.; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401k plan

Paid time off

Wellness program

Job summary

Travel + Leisure Co. in Austin is seeking a Guest Services Supervisor to lead daily front- and back-of-house guest service operations, ensure proper check-in/check-out, analyze reports, and coach the team to deliver outstanding hospitality.

You will empower staff to resolve issues, anticipate needs, and exceed expectations, while maintaining inventory, schedules, and positive relations with guests and owners.

Qualifications

• Valid driver's license required.
• Ability to work under pressure and handle guest issues gracefully.
• Basic leadership skills with coaching, mentoring, and training capability.
• Excellent verbal and written communication; strong hospitality service skills.
• Working knowledge of computer software including property management systems.
• Ability to analyze reports and derive actionable insights.
• 1 year of supervisory or management level experience.
• 1 year of hotel, timeshare or hospitality service experience.

Responsibilities

• Lead daily operation of guest service shifts, planning front- and back-of-house activities.
• Ensure proper guest check-in and check-out procedures and communicate needs to the team.
• Analyze reports and maintain accurate room inventory and scheduling.
• Provide hands-on training and coaching for customer service approaches.
• Maintain positive relationships with guests, associates, and owners and exceed expectations.

Skills

Valid driver's license

Work under pressure

Leadership & coaching

Communication skills

Property management software

Report analysis

supervisory experience

Hospitality experience

Tools

Property management systems

Job description

Travel + Leisure Co. in Austin is seeking a Guest Services Supervisor to lead daily front- and back-of-house guest service operations, ensure proper check-in/check-out, analyze reports, and coach the team to deliver outstanding hospitality.

You will empower staff to resolve issues, anticipate needs, and exceed expectations, while maintaining inventory, schedules, and positive relations with guests and owners.