Guest Services Supervisor | Lead Front Desk, Flexible Schedule

Concord Hospitality Brand; Port Washington (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Discounted room rates

Training & development

Competitive wages

Medical/Dental/Vision plans

Job summary

Concord Hospitality Brand in Port Washington, NY is seeking a Front Desk Supervisor to lead a high-performing team and uphold service excellence across arrivals, reservations, and guest requests.

You will train staff, manage check-in/out, and ensure smooth operations while balancing safety and financial tasks. A high school diploma and hospitality focus are preferred; flexibility including evenings, weekends, and holidays is required.

Qualifications

• High school diploma required; hospitality or leadership experience preferred.
• Strong leadership, communication, and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities.
• Basic computer skills and ability to manage financial transactions.
• Professional, reliable, and service-focused.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Oversee front desk operations and ensure excellent guest service.
• Train, support, and schedule team members.
• Manage check-in/out, reservations, room blocks, and guest requests.
• Monitor room availability and support revenue and inventory controls.
• Handle guest communications, concerns, and service recovery.
• Process payments, balance cash, and complete daily financial tasks.
• Maintain a clean, organized front desk and lobby environment.
• Ensure compliance with safety, security, and operational procedures.

Skills

Leadership

Communication

Guest service

Multitasking

Organization

Problem solving

Computer skills

Cash handling

Reliability

Service-focused

Education

High school diploma

Job description

Concord Hospitality Brand in Port Washington, NY is seeking a Front Desk Supervisor to lead a high-performing team and uphold service excellence across arrivals, reservations, and guest requests.

You will train staff, manage check-in/out, and ensure smooth operations while balancing safety and financial tasks. A high school diploma and hospitality focus are preferred; flexibility including evenings, weekends, and holidays is required.