Guest Experience Concierge (Front Desk Clerk)

Tapestry Conshohocken; Port Washington (NY); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Life insurance with short-term/long‑a.

401k with company match

Discounted room rates

Training & development

Job summary

Concord is seeking a Front Desk Clerk in Port Washington, NY. You will deliver friendly guest service, check guests in/out, manage reservations, answer inquiries, and process payments, while maintaining accuracy and a welcoming lobby.

The role requires strong communication, multitasking, and basic computer/cash-handling skills. A flexible schedule, including evenings and weekends, is needed, with opportunities to grow within Concord’s hotel network.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Communication

Guest service

Multitasking

Cash handling

Professionalism

Education

High school diploma

Job description

Concord is seeking a Front Desk Clerk in Port Washington, NY. You will deliver friendly guest service, check guests in/out, manage reservations, answer inquiries, and process payments, while maintaining accuracy and a welcoming lobby.

The role requires strong communication, multitasking, and basic computer/cash-handling skills. A flexible schedule, including evenings and weekends, is needed, with opportunities to grow within Concord’s hotel network.