Front Desk Guest Experience Specialist

Concord Hospitality Enterprises; Port Washington (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

401k with Company Match

Discounted room rates

Tuition assistance

Training & development

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk in Port Washington, NY. You will check guests in and out, manage reservations, handle payments, and provide information on hotel services.

The role emphasizes friendly, attentive service to ensure guests feel welcomed throughout their stay. The ideal candidate has strong communication skills, prior hospitality or customer service experience, and the ability to multitask in a fast-paced environment.

Qualifications

• Prior hospitality or customer service experience is preferred.
• Strong communication and guest service skills.
• Able to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash handling skills.

Responsibilities

• Check guests in/out and manage reservations.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.

Skills

Guest service

Communication

Multitasking

Cash handling

Basic computer

Education

High school diploma

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk in Port Washington, NY. You will check guests in and out, manage reservations, handle payments, and provide information on hotel services.

The role emphasizes friendly, attentive service to ensure guests feel welcomed throughout their stay. The ideal candidate has strong communication skills, prior hospitality or customer service experience, and the ability to multitask in a fast-paced environment.