Guest Experience Leader - Front Desk Supervisor

Tapestry Conshohocken; Chattanooga (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Short-term & long-term disability

401k with company match

Discounted room rates

Training & development

Job summary

Concord in the United States seeks a Front Desk Supervisor to lead a high-performing team and drive service excellence across the lobby. You will oversee check-in/out, reservations, room blocks, and guest requests, while maintaining an organized, welcoming environment.

The role emphasizes staff training, scheduling, revenue/inventory controls, and ensuring safety and compliance. Flexibility to work evenings, weekends, and holidays is required.

Qualifications

• High school diploma required; Hilton hospitality or leadership experience preferred.
• Strong leadership, communication, and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities.
• Basic computer skills and ability to manage financial transactions.
• Professional, reliable, and service-focused.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Oversee front desk operations and ensure excellent guest service.
• Train, support, and schedule team members.
• Manage check-in/out, reservations, room blocks, and guest requests.
• Monitor room availability and support revenue and inventory controls.
• Handle guest communications, concerns, and service recovery.
• Process payments, balance cash, and complete daily financial tasks.
• Maintain a clean, organized front desk and lobby environment.
• Ensure compliance with safety, security, and operational procedures.

Skills

Leadership

Guest service

Multitasking

Detail-oriented

Basic computer skills

Professionalism

Flexible schedule

Education

High school diploma

Job description

Concord in the United States seeks a Front Desk Supervisor to lead a high-performing team and drive service excellence across the lobby. You will oversee check-in/out, reservations, room blocks, and guest requests, while maintaining an organized, welcoming environment.

The role emphasizes staff training, scheduling, revenue/inventory controls, and ensuring safety and compliance. Flexibility to work evenings, weekends, and holidays is required.