Front Desk Supervisor: Lead Guest Services & Team Growth

Concord Payroll - Port Washington; Port Washington (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Life insurance with Short-Term andLong

Job summary

Concord Payroll - Port Washington is seeking a Front Desk Supervisor to lead a high-performing team and deliver exceptional guest experiences. You will drive service excellence, supervise a front desk, and support career growth for team members.

Responsibilities include overseeing operations, training staff, handling check-ins/outs and reservations, and maintaining revenue controls. The role requires a flexible schedule including evenings, weekends, and holidays, with a competitive hourly wage.

Qualifications

• High school diploma required; hospitality or leadership experience preferred.
• Strong leadership, communication, and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities.
• Basic computer skills and ability to manage financial transactions.
• Professional, reliable, and service-focused.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Oversee front desk operations and ensure excellent guest service.
• Train, support, and schedule team members.
• Manage check-in/out, reservations, room blocks, and guest requests.
• Monitor room availability and support revenue and inventory controls.
• Handle guest communications, concerns, and service recovery.
• Process payments, balance cash, and complete daily financial tasks.
• Maintain a clean, organized front desk and lobby environment.
• Ensure compliance with safety, security, and operational procedures.

Skills

Leadership

Guest service

Multitasking

Attention to detail

Financial transactions

Computer literacy

Flexible schedule

Professionalism

Education

High school diploma

Job description

Concord Payroll - Port Washington is seeking a Front Desk Supervisor to lead a high-performing team and deliver exceptional guest experiences. You will drive service excellence, supervise a front desk, and support career growth for team members.

Responsibilities include overseeing operations, training staff, handling check-ins/outs and reservations, and maintaining revenue controls. The role requires a flexible schedule including evenings, weekends, and holidays, with a competitive hourly wage.