Guest Experience Concierge - Front Desk

Concord Hospitality Brand; Port Washington (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Medical/dental/vision plans

Life insurance

Disability options

401k with match

Tuition assistance

Discounted room rates

Career development

Job summary

Concord Hospitality Brand in Port Washington, NY is hiring a Front Desk Clerk to deliver warm, attentive service and ensure guests feel welcomed throughout their stay. Responsibilities include check-in/out, reservations, handling requests, processing payments, answering inquiries, and maintaining a clean, organized lobby.

The role requires strong communication, reliability, and flexibility, with a pay of $18.50 per hour and full-time benefits including health plans, 401k, tuition assistance, and

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Flexible schedule including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 40 lbs.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Communication

Guest service

Multitasking

Organizational skills

Cash handling

Reliability

Education

High school diploma

Tools

POS systems

Cash register

Job description

Concord Hospitality Brand in Port Washington, NY is hiring a Front Desk Clerk to deliver warm, attentive service and ensure guests feel welcomed throughout their stay. Responsibilities include check-in/out, reservations, handling requests, processing payments, answering inquiries, and maintaining a clean, organized lobby.

The role requires strong communication, reliability, and flexibility, with a pay of $18.50 per hour and full-time benefits including health plans, 401k, tuition assistance, and