Front Desk Supervisor — Lead Guest Experience (Flexible)

Park Hyatt Los Cabos at Cabo del Sol; Raleigh, Northern (NC, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

Disability options

401K

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality is seeking a Front Desk Supervisor to lead a team at our front desk hub, ensuring guests receive the highest level of personalized service while upholding brand and Concord standards.

You will train staff, manage check-ins/outs, handle reservations, answer calls, and assist with yield and billing tasks. This full-time role offers a competitive wage and a flexible schedule including nights, weekends, and holidays.

Qualifications

• Front desk hospitality experience desired.
• Strong customer service orientation.
• Ability to work nights, weekends and holidays.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop knowledge of hotel staff, room locations, rates, amenities and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard with proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability and assist with yield management.
• Train Front Desk staff.
• Assist with Month End tasks and billing for arrivals.
• Maintain lobby and desk area clean and presentable.
• Know emergency and security procedures.

Skills

Customer service

Team leadership

Communication skills

Problem solving

Attention to detail

Job description

Concord Hospitality is seeking a Front Desk Supervisor to lead a team at our front desk hub, ensuring guests receive the highest level of personalized service while upholding brand and Concord standards.

You will train staff, manage check-ins/outs, handle reservations, answer calls, and assist with yield and billing tasks. This full-time role offers a competitive wage and a flexible schedule including nights, weekends, and holidays.