Front Desk Supervisor: Lead Guest Experience & Team

Concord Hospitality Brand; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short/Long-term disability

401k with Company Match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Brand is seeking a Front Desk Supervisor to lead a high-performing team and drive service excellence across operations, ensuring memorable guest experiences and strong growth opportunities.

The role involves supervising check-in/out, reservations, and guest requests while maintaining financial accuracy and a welcoming lobby environment. Flexibility to work evenings, weekends, and holidays is required.

Qualifications

• High school diploma required; hospitality or leadership experience preferred.
• Strong leadership, communication, and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities.
• Basic computer skills and ability to manage financial transactions.
• Professional, reliable, and service-focused.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Oversee front desk operations and ensure excellent guest service.
• Train, support, and schedule team members.
• Manage check-in/out, reservations, room blocks, and guest requests.
• Monitor room availability and support revenue and inventory controls.
• Handle guest communications, concerns, and service recovery.
• Process payments, balance cash, and complete daily financial tasks.
• Maintain a clean, organized front desk and lobby environment.
• Ensure compliance with safety, security, and operational procedures.

Skills

Leadership

Communication

Guest service

Multitasking

Organizational skills

Financial transactions

Basic computer skills

Education

High school diploma

Tools

POS system

Job description

Concord Hospitality Brand is seeking a Front Desk Supervisor to lead a high-performing team and drive service excellence across operations, ensuring memorable guest experiences and strong growth opportunities.

The role involves supervising check-in/out, reservations, and guest requests while maintaining financial accuracy and a welcoming lobby environment. Flexibility to work evenings, weekends, and holidays is required.