Guest Experience Specialist - Front Desk (Full-Time)

Concord Payroll - Port Washington LLC; Port Washington (NY); On-site; USD 38,000 - 39,000; Full time

Benefits offered by this job

Competitive wages

Life insurance

Disability options

401k with match

Discounted room rates

Training & development

Career advancement

Job summary

Concord is seeking a Front Desk Clerk in Port Washington, NY, to deliver outstanding guest service, check-in/check-out guests, manage reservations, and handle requests with a friendly, professional approach.

The ideal candidate will have a high school diploma or equivalent, strong communication skills, and the ability to multitask in a fast-paced environment. This full-time position includes benefits and opportunities to grow within Concord managed hotels.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Guest service

Communication

Multitasking

Cash handling

Detail oriented

Flexible schedule

Stamina

Basic computer skills

Education

High school diploma or equivalent

Job description

Concord is seeking a Front Desk Clerk in Port Washington, NY, to deliver outstanding guest service, check-in/check-out guests, manage reservations, and handle requests with a friendly, professional approach.

The ideal candidate will have a high school diploma or equivalent, strong communication skills, and the ability to multitask in a fast-paced environment. This full-time position includes benefits and opportunities to grow within Concord managed hotels.