Guest Services Supervisor - Growth & Flexible Schedule

Hotel Equities; Monterey Park (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Vacation & Holiday Pay

Same-day pay available

Employee discount

401(k)

Career Growth Opportunities/ Manager培训

Job summary

Hotel Equities is seeking a Guest Service Supervisor to lead the front desk team and ensure top-tier guest services. You will greet guests, check them in and out, handle payments, and promote the loyalty program while maintaining accurate records and delivering courteous service.

Responsibilities include supervising front desk operations, training staff, resolving guest concerns, and ensuring adherence to company SOPs.

Qualifications

• High School diploma or equivalent is required.
• Experience with major hospitality brands (Marriott, Hilton, IHG, Wyndham or Hyatt) preferred.
• Ability to read, write and speak English fluently.

Responsibilities

• Supervise the front desk operations to ensure high-quality service.
• Train, direct, coach and counsel front desk staff.
• Resolve guest issues promptly to maintain satisfaction.
• Greet and register guests, verify reservations and process payments.
• Promote loyalty programs and provide benefits to members.
• Handle check-ins/check-outs and cash handling per SOPs.
• Assist guests with luggage and local information; respond to inquiries.
• Follow all company procedures and be available for flexible scheduling.

Skills

Communication skills

Customer service

Problem solving

Time management

Education

High School diploma

Job description

Hotel Equities is seeking a Guest Service Supervisor to lead the front desk team and ensure top-tier guest services. You will greet guests, check them in and out, handle payments, and promote the loyalty program while maintaining accurate records and delivering courteous service.

Responsibilities include supervising front desk operations, training staff, resolving guest concerns, and ensuring adherence to company SOPs.