Guest Experience Concierge - Front Desk & Service

Hotel Equities; Ypsilanti Charter Township (MI); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k)

Career Growth

Job summary

Hotel Equities is seeking a friendly Guest Services Representative to join our team. You will play a key role in welcoming guests, handling check-ins and payments, and delivering exceptional service that supports daily hotel operations.

The ideal candidate has a strong customer service orientation, effective communication skills, and the ability to stay composed while resolving guest concerns. This role requires casual to flexible scheduling, including nights and weekends.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel/front desk/customer service experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalate when needed.
• Maintain accurate guest information, records, and handoffs.

Skills

Verbal and written communication

Cash handling

Basic computer skills

Education

High school diploma or equivalent

Tools

PMS

POS

Microsoft Office

Job description

Hotel Equities is seeking a friendly Guest Services Representative to join our team. You will play a key role in welcoming guests, handling check-ins and payments, and delivering exceptional service that supports daily hotel operations.

The ideal candidate has a strong customer service orientation, effective communication skills, and the ability to stay composed while resolving guest concerns. This role requires casual to flexible scheduling, including nights and weekends.