Guest Service Supervisor - Front Desk Lead

Hotel Equities; East Haddam (CT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Vacation & Holiday Pay

Same-day pay

401(k)

Employee discount

Career Growth Opportunities

Job summary

Hotel Equities in Connecticut seeks a Guest Service Supervisor to lead the front desk team, ensuring smooth check-ins, check-outs and courteous service for all guests.

You'll train staff, resolve guest issues, handle reservations and payments, and promote the guest recognition program while sharing knowledge about local area attractions.

Strong communication, cash handling, and coaching abilities are essential, with flexibility for nights, weekends and holidays.

Qualifications

• High School diploma or equivalent.
• Experience with hotel front desk operations and guest services.

Responsibilities

• Supervise front desk operations to ensure excellent guest service.
• Train, direct, coach and evaluate front desk staff.
• Resolve guest issues quickly to maintain high satisfaction.
• Greet guests, check in/out, and verify reservations and payment details.
• Promote guest programs and provide local information to guests.
• Handle cash, deposits, and daily receipts with accuracy.
• Respond to guest inquiries and requests promptly and professionally.
• Maintain effective communication with all hotel departments.

Skills

Customer service

Front desk

Team supervision

Cash handling

Reservations

Education

High School diploma

Tools

PMS systems

Reservation software

Job description

Hotel Equities in Connecticut seeks a Guest Service Supervisor to lead the front desk team, ensuring smooth check-ins, check-outs and courteous service for all guests.

You'll train staff, resolve guest issues, handle reservations and payments, and promote the guest recognition program while sharing knowledge about local area attractions.

Strong communication, cash handling, and coaching abilities are essential, with flexibility for nights, weekends and holidays.