Guest Services Supervisor - Flexible Schedule & Growth

Hotel Equities; Encinitas (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Vacation & Holiday Pay

Same-day pay available

Employee discount

401(k)

Job summary

Hotel Equities is seeking a Guest Service Supervisor to oversee front desk operations and ensure an exceptional guest experience. You will supervise, train and coach staff, resolve guest issues, and manage payments with accuracy.

Ideal candidates will have strong communication skills, knowledge of reservations and PMS, and a commitment to hotel policies and service standards in a fast-paced environment.

Qualifications

• Responds to guests in a courteous, professional manner and provides accurate information.
• Supervises front desk operations to ensure high standards of service.
• Trains and coaches front desk team to resolve issues quickly.
• Handles guest payments and deposits accurately and securely.
• Maintains knowledge of hotel services and local area information.
• Ensures adherence to hotel policies and safety procedures.

Responsibilities

• Greet and check-in/check-out guests with a friendly, efficient approach.
• Answer inquiries by phone and in person and assist with reservations.
• Resolve guest concerns promptly to maintain satisfaction.
• Monitor and balance house banks; process payments and refunds.
• Train staff on procedures, service standards and safety.
• Collaborate with other departments to ensure smooth operations.
• Maintain accurate records and communicate relevant information to team.
• Promote hotel amenities and the loyalty program to guests.

Skills

Customer service

Cash handling

Team supervision

Communication

Reservation knowledge

Education

High School diploma

Tools

PMS software

POS system

Job description

Hotel Equities is seeking a Guest Service Supervisor to oversee front desk operations and ensure an exceptional guest experience. You will supervise, train and coach staff, resolve guest issues, and manage payments with accuracy.

Ideal candidates will have strong communication skills, knowledge of reservations and PMS, and a commitment to hotel policies and service standards in a fast-paced environment.