Guest Services Supervisor – Flexible Schedule & Growth

Hotel Equities; Frontenac (MO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Vacation & Holiday Pay

Same-day pay available

401(k)

Employee discount

Job summary

Hotel Equities in Missouri is seeking a Guest Service Supervisor to lead the front desk team, greet guests, and manage check-ins/outs, reservations, and guest services. You will coach staff, resolve issues quickly, and uphold service standards across the property. The role emphasizes cash handling, accuracy, and guest satisfaction, with a focus on Marriott/Hilton/IHG standards. Competitive pay begins at $18/hr.

Qualifications

• High school diploma or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
• Strong front desk operations knowledge and guest service focus.

Responsibilities

• Supervise front desk operations to ensure high service levels.
• Train and coach front desk staff; resolve issues promptly.
• Handle guest check-ins, check-outs, and reservations accurately.

Skills

Customer service

Communication

Team supervision

Cash handling

Reservations

Problem solving

Education

High School diploma / Secondary qualification

Job description

Hotel Equities in Missouri is seeking a Guest Service Supervisor to lead the front desk team, greet guests, and manage check-ins/outs, reservations, and guest services. You will coach staff, resolve issues quickly, and uphold service standards across the property. The role emphasizes cash handling, accuracy, and guest satisfaction, with a focus on Marriott/Hilton/IHG standards. Competitive pay begins at $18/hr.