Guest Services Lead — Flexible Schedule & Growth Path

Hotel Equities; Honolulu (HI); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Vacation & Holidays

Same-Day Pay Available

401(k) Retirement Plan

Employee Discounts

Flexible Schedule

Job summary

Hotel Equities is seeking an Assistant Guest Services Manager for the Honolulu area to support front desk operations, lead guest services teams, and ensure warm, efficient, and personalized service throughout the guest stay.

Responsibilities include supervising daily front desk activities, coaching associates, handling guest inquiries, and promoting loyalty programs while maintaining accurate records and smooth check-in/check-out processes.

Qualifications

• High school diploma or equivalent required.
• Previous hotel front desk experience required.
• Supervisory or leadership experience preferred.
• Experience with major hotel brands preferred (Marriott, Hilton, IHG, Wyndham, Hyatt).
• Strong customer service, communication, and interpersonal skills.

Responsibilities

• Assist with supervising daily front desk operations to ensure efficient service and a welcoming guest experience.
• Train, coach, and support front desk associates to maintain consistent service standards.
• Oversee check-in/check-out, reservations, and payment processes with accuracy.
• Respond promptly to guest questions, concerns, and complaints with professional follow-up.
• Promote loyalty programs and upsell hotel amenities and services.

Skills

Leadership

Customer service

Communication

Problem-solving

Organizational skills

Teamwork

Education

High school diploma

Tools

PMS

POS systems

Reservation systems

Microsoft Office

Job description

Hotel Equities is seeking an Assistant Guest Services Manager for the Honolulu area to support front desk operations, lead guest services teams, and ensure warm, efficient, and personalized service throughout the guest stay.

Responsibilities include supervising daily front desk activities, coaching associates, handling guest inquiries, and promoting loyalty programs while maintaining accurate records and smooth check-in/check-out processes.