Guest Experience Specialist - Front Desk

Hotel Equities; Scottsdale (AZ); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Vacation, Sick Time & Holidays

401(k) Retirement Plan

Employee Assistance Program

Career Growth Opportunities & LEAD

Job summary

Hotel Equities is seeking a friendly Guest Services Representative to join our team. You will welcome guests, manage arrivals and departures, process reservations and payments, and address guest requests to ensure a positive stay.

The role requires strong communication, basic computer and cash-handling skills, and flexibility to work nights, weekends, and holidays. Competitive pay and benefits accompany growth opportunities with a respected hospitality leader.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel/front desk experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalate to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.

Skills

Customer service

Communication

Cash handling

Professionalism

Teamwork

Education

High school diploma or equivalent

Tools

PMS

POS systems

Microsoft Office

Job description

Hotel Equities is seeking a friendly Guest Services Representative to join our team. You will welcome guests, manage arrivals and departures, process reservations and payments, and address guest requests to ensure a positive stay.

The role requires strong communication, basic computer and cash-handling skills, and flexibility to work nights, weekends, and holidays. Competitive pay and benefits accompany growth opportunities with a respected hospitality leader.