Guest Experience Specialist - Front Desk

Hotel Equities; Baltimore (MD); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Holidays

401(k) Retirement Plan

Employee Assistance Program

Career Growth Opportunities

Hotel Employee Discounts

Life Insurance

Flexible Spending Account

Parental Leave

Employee Discounts

Job summary

Hotel Equities is seeking a friendly Guest Services Representative to join our team. You will support hotel operations, deliver top-tier service to guests, and help achieve daily goals on a collaborative front desk team.

The role emphasizes welcoming guests, handling arrivals and payments, and resolving issues with professionalism. Flexible scheduling, including nights, weekends, and holidays, is required to ensure guest satisfaction.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel/front desk or customer service experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional under pressure.
• Flexible hours including nights, weekends, and holidays as needed.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and elevate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other departments.

Skills

Verbal and written communication

Cash handling

Computer skills

Professionalism

Flexibility

Education

High school diploma or equivalent

Job description

Hotel Equities is seeking a friendly Guest Services Representative to join our team. You will support hotel operations, deliver top-tier service to guests, and help achieve daily goals on a collaborative front desk team.

The role emphasizes welcoming guests, handling arrivals and payments, and resolving issues with professionalism. Flexible scheduling, including nights, weekends, and holidays, is required to ensure guest satisfaction.