Guest Service Supervisor

DOUBLE STAR HOSPITALITY DUBLIN LLC; Dublin (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

A local hospitality company in Dublin, Ohio, is seeking a Guest Service Supervisor to manage front desk operations and ensure exceptional customer service. The ideal candidate will have a high school diploma, hospitality experience, and strong customer service skills. Responsibilities include supervising staff, addressing guest concerns, and maintaining service standards. This role offers flexible scheduling and opportunities for career advancement.

Qualifications

• Previous hospitality experience is preferred.
• Ability to handle customer service problems effectively.
• Knowledge of hospitality industry standards.

Responsibilities

• Supervise front desk staff to maintain service quality.
• Respond to and resolve guest concerns effectively.
• Coordinate with other departments for guest satisfaction.

Skills

Customer service

Conflict resolution

Communication

Education

High school diploma/GED

Job description

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are looking for a customer-focused Guest Service Supervisor to join our team! As the Guest Service Supervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you supervise provide guests with exceptional customer service and a positive experience with our hotel.

The ideal candidate has previous hospitality experience, a knack for building rapport with guests, and a passion for providing exceptional customer service.

Responsibilities:

• Supervise front desk staff
• Respond to guest concerns and resolve them appropriately
• Coordinate with other departments within the hotel to ensure guest satisfaction
• Anticipate the needs of guests and build rapport
• Uphold the highest standards of cleanliness, sanitation, safety, and conduct
• Maintain accurate records of registration and payment information

Qualifications:

• High school diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and procedures
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment