Guest Services Supervisor, Front Office

Stonebridge Hospitality Management; Saddle Brook (NJ); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Hospitality Management in Saddle Brook, NJ is seeking a Front Office Supervisor to oversee daily front office operations, guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. The role reports to the Front Office Manager and supervises the front office department.

The position requires 2+ years of supervisory front office experience, strong leadership, excellent communication, and proficiency with reservations systems and PMS software.

Qualifications

• 2+ years of front office or guest services supervisory experience in hospitality.
• Strong leadership and ability to manage a team effectively.
• Excellent communication and interpersonal skills with guests, staff and management.
• Proficiency in property management systems, reservations, and check-in/check-out processes.
• Experience with scheduling, training and staff development.
• Ability to balance guest satisfaction with operational efficiency.

Responsibilities

• Oversee daily front office operations and guest reception.
• Ensure accurate check-in/check-out procedures and billing.
• Handle guest issues and complaints in a timely, professional manner.
• Maintain front office areas and ensure rooms are prepared to standard.
• Coordinate with reservations and housekeeping to maximize occupancy.
• Train, supervise, and evaluate front office staff; act as Duty Manager when needed.

Skills

Front office supervision

Leadership

Communication

Staff development

Scheduling

Guest relations

Tools

PMS software

Reservations system

Job description

Stonebridge Hospitality Management in Saddle Brook, NJ is seeking a Front Office Supervisor to oversee daily front office operations, guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. The role reports to the Front Office Manager and supervises the front office department.

The position requires 2+ years of supervisory front office experience, strong leadership, excellent communication, and proficiency with reservations systems and PMS software.