Guest Experience Agent (Front Desk)

Stonebridge Companies; Saddle Brook (NJ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off (PTO)

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies in Saddle Brook, NJ, is hiring a Guest Service Agent to ensure smooth check-in and check-out procedures while providing excellent guest services. This role supports front office operations and requires effective communication with guests regarding hotel services and reservations.

Ideal candidates will possess strong customer service skills, previous experience in a hotel environment, and proficiency with property management systems. The position offers a flexible schedule and various benefits including medical coverage and paid time off.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Proficiency in using property management systems and basic office software.
• Ability to handle cash transactions and perform basic bookkeeping tasks.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Compute bills, collect payments, and manage guest accounts.

Skills

Customer service

Communication skills

Problem-solving

Basic bookkeeping

Organizational skills

Attention to detail

Tools

Property management systems

Microsoft Word

Microsoft Excel

Job description

Stonebridge Companies in Saddle Brook, NJ, is hiring a Guest Service Agent to ensure smooth check-in and check-out procedures while providing excellent guest services. This role supports front office operations and requires effective communication with guests regarding hotel services and reservations.

Ideal candidates will possess strong customer service skills, previous experience in a hotel environment, and proficiency with property management systems. The position offers a flexible schedule and various benefits including medical coverage and paid time off.