Front Office Manager: Guest Experience & Ops

Stonebridge; Saddle Brook (NJ); On-site; USD 70,000 - 80,000; Full time

Job summary

Stonebridge in Saddle Brook, NJ seeks a Front Office Manager to oversee day-to-day guest reception, reservations, and telephone services. The role partners with the General Manager to maintain revenue, expenses, and guest satisfaction at the highest standards.

The ideal candidate has 3+ years of front office management in a hotel with Marriott experience and FSPMS proficiency, plus strong leadership and communication skills to drive a high-performing team.

Qualifications

• 3+ years front office management experience in a hotel environment with Marriott experience and FSPMS.
• Proven leadership and supervisory skills to manage and develop a team.
• Strong organizational and multitasking abilities for daily front office operations.

Responsibilities

• Oversee guest reception, reservations, and telephone services to ensure high guest satisfaction.
• Ensure accurate check-in/check-out procedures and proper billing.
• Maintain front office standards, communicate across departments, and balance accounts daily.
• Lead staff performance reviews and provide training as needed.

Skills

Leadership

Customer service

Communication

3+ years front office management (hot​

Education

Front office management experience in hotel environment

Tools

Marriott experience

FSPMS

Job description

Stonebridge in Saddle Brook, NJ seeks a Front Office Manager to oversee day-to-day guest reception, reservations, and telephone services. The role partners with the General Manager to maintain revenue, expenses, and guest satisfaction at the highest standards.

The ideal candidate has 3+ years of front office management in a hotel with Marriott experience and FSPMS proficiency, plus strong leadership and communication skills to drive a high-performing team.