Hotel Front Office Supervisor – Guest Experience

Stonebridge Hospitality Management; New York (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Stonebridge Hospitality Management in New York, NY seeks a Front Office Supervisor to oversee daily front office operations, guest reception, reservations, and telephone services. You will supervise the front office team, ensure service standards, and assist the Front Office Manager in maintaining operational efficiency.

The role requires 2+ years in a supervisory front office role, strong leadership and communication skills, and proficiency with property management and reservations systems.

Qualifications

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
• Strong leadership and supervisory skills with the ability to manage a team effectively.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Proficiency in property management systems, reservations, and check-in/check-out processes.
• Ability to manage guest issues and resolve complaints in a professional and timely manner.
• Experience with scheduling, training, and staff development.
• Strong organizational skills with attention to detail to ensure smooth front office operations.

Responsibilities

• Greet, check in, and allocate rooms promptly and courteously.
• Oversee check-in procedures and billing details.
• Handle guest problems or complaints timely.
• Maintain rooms to established standards.
• Maximize room occupancy following overbooking policy.
• Communicate between reservations, front office, and housekeeping.
• Ensure guest charges are entered and accounts balanced daily.
• Supervise check-out process.
• Coordinate luggage delivery.
• Maintain front office area cleanliness and order.
• Conduct performance evaluations and identify training needs.
• Act as Duty Manager as needed and attend management meetings.

Skills

Front office supervision

Leadership

Communication

PMS proficiency

Tools

Property Management System (PMS)

Reservations system

Billing/check-in tools

Job description

Stonebridge Hospitality Management in New York, NY seeks a Front Office Supervisor to oversee daily front office operations, guest reception, reservations, and telephone services. You will supervise the front office team, ensure service standards, and assist the Front Office Manager in maintaining operational efficiency.

The role requires 2+ years in a supervisory front office role, strong leadership and communication skills, and proficiency with property management and reservations systems.