Guest Experience Supervisor

Stonebridge Companies; New Jersey; On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Paid time off (PTO)

Wellness support

Travel and lodging perks

Job summary

Stonebridge Companies in Montclair, New Jersey seeks an Assistant Guest Service Manager to support the Front Office team by overseeing daily operations, ensuring a seamless guest experience, and resolving guest concerns. This role assists with managing the front desk and guest relations, working closely with the Guest Service Manager to maintain high standards of service and hospitality.

The position requires 2+ years in guest service supervisory roles, proficiency with PMS and MS Office, and

Qualifications

• 2+ years in guest service or front desk supervisory role.
• Proficient with PMS and MS Office.
• Strong leadership and communication skills.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Oversee daily front desk operations and ensure smooth service.
• Supervise front desk staff, bell staff, and concierge to meet standards.
• Respond to guest inquiries and resolve complaints promptly.
• Ensure accuracy of guest billing, reservations, and room assignments.
• Train new team members and coach front office staff.

Skills

Leadership

Communication

PMS (Property Management System)

MS Office

Tools

Property Management System (PMS)

Job description

Stonebridge Companies in Montclair, New Jersey seeks an Assistant Guest Service Manager to support the Front Office team by overseeing daily operations, ensuring a seamless guest experience, and resolving guest concerns. This role assists with managing the front desk and guest relations, working closely with the Guest Service Manager to maintain high standards of service and hospitality.

The position requires 2+ years in guest service supervisory roles, proficiency with PMS and MS Office, and