Guest Services Agent - Front Desk & Reservations

Stonebridge Companies; Saddle Brook (NJ); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Paid time off (PTO)

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies at Marriott Saddle Brook in Saddle Brook, NJ, seeks a Front Desk Agent to ensure smooth check-in/check-out and guest satisfaction. You will maintain accurate guest records and assist with inquiries, payments, and reservations, contributing to seamless front office operations.

Required experience in a hotel front desk or guest services, strong communication skills, and proficiency with property management systems (PMS) and MS Office.

Qualifications

• Required Experience, Education, and Skills: Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Guest service

Communication

Cash handling

Property management systems

Attention to detail

Organizational skills

Word

Excel

Tools

Word

Excel

Job description

Stonebridge Companies at Marriott Saddle Brook in Saddle Brook, NJ, seeks a Front Desk Agent to ensure smooth check-in/check-out and guest satisfaction. You will maintain accurate guest records and assist with inquiries, payments, and reservations, contributing to seamless front office operations.

Required experience in a hotel front desk or guest services, strong communication skills, and proficiency with property management systems (PMS) and MS Office.