Hotel Front Office Manager – Guest Experience & Operations

Stonebridge Companies; Saddle Brook (NJ); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Tuition aid

Job summary

Stonebridge Companies is seeking a Front Office Manager in Saddle Brook, NJ, to oversee guest reception, reservations, and phone services with focus on satisfaction and efficiency. You will report to the General Manager and drive revenue, cost control, and service standards across the front office.

The ideal candidate has 3+ years of hotel front office management, Marriott experience, and strong leadership.

Qualifications

• Minimum 3+ years in hotel front office management.
• Experience with Marriott properties and FSPMS required.
• Proven leadership and supervisory skills.
• Strong organizational and multitasking abilities.
• Proficiency with PMS and financial reporting.
• Excellent communication with guests and staff.
• Ability to analyze budgets, forecasts, revenue.
• Knowledge of check-in/check-out, billing, and room inventory.

Responsibilities

• Oversee guest reception, reservations, and telephone services to ensure high guest satisfaction.
• Manage check-in/check-out procedures and billing accuracy daily.
• Lead front office team and develop staff through training and feedback.
• Maintain room inventory, occupancy targets, and adherence to policy.
• Coordinate with housekeeping and other departments for quality service.
• Monitor revenue, expenses, and reporting to General Manager.

Skills

Front office management

Guest service

Marriott experience

FSPMS

Leadership

Organizational skills

Communication

Financial reporting

Problem solving

Check-in/check-out procedures

Tools

FSPMS

PMS systems

Financial software

Job description

Stonebridge Companies is seeking a Front Office Manager in Saddle Brook, NJ, to oversee guest reception, reservations, and phone services with focus on satisfaction and efficiency. You will report to the General Manager and drive revenue, cost control, and service standards across the front office.

The ideal candidate has 3+ years of hotel front office management, Marriott experience, and strong leadership.