Guest Experience Front Desk Supervisor

Stonebridge Companies; Saddle Brook, Northern (NJ, KY); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

medical

dental

vision

PTO

401(k) matching

wellness support

life and disability coverage

savings accounts

tuition aid

travel and lodging perks

Job summary

Stonebridge Companies in Saddle Brook, New Jersey is seeking a Front Office Supervisor to oversee daily front office operations, including guest reception, reservations, and telephone services, ensuring guest satisfaction. You will support the Front Office Manager and supervise the front office team to uphold service standards and efficiency.

The role requires 2+ years of supervisory experience in hospitality, strong leadership, and excellent communication skills.

Qualifications

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
• Strong leadership and supervisory skills with the ability to manage a team effectively.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Proficiency in property management systems, reservations, and check-in/check-out processes.
• Ability to manage guest issues and resolve complaints in a professional and timely manner.
• Experience with scheduling, training, and staff development.
• Strong organizational skills with attention to detail to ensure smooth front office operations.

Responsibilities

• Ensure that guests are greeted, checked in, and allocated rooms promptly and courteously.
• Oversee adherence to check-in procedures, ensuring accurate guest information and billing details.
• Be available to handle guest problems or complaints in a timely manner.
• Ensure rooms are maintained to the company’s established standards.
• Maximize room occupancy while adhering to the overbooking policy.
• Maintain effective communication between reservations, front office, and other departments such as housekeeping.
• Ensure that all guest charges are accurately entered and that accounts are balanced daily.
• Supervise and expedite the check-out process for departing guests.
• Ensure efficient delivery and collection of luggage to and from guest rooms.
• Oversee and maintain cleanliness and order in all front office areas.
• Conduct performance evaluations and identify training needs for front office staff.
• Act as Duty Manager when required and attend management meetings as necessary.

Job description

Stonebridge Companies in Saddle Brook, New Jersey is seeking a Front Office Supervisor to oversee daily front office operations, including guest reception, reservations, and telephone services, ensuring guest satisfaction. You will support the Front Office Manager and supervise the front office team to uphold service standards and efficiency.

The role requires 2+ years of supervisory experience in hospitality, strong leadership, and excellent communication skills.