Guest Experience Supervisor - Front Desk

Stonebridge Hospitality Management; New York (NY); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Wellness program

Life and disability insurance

Savings accounts

Tuition assistance

Travel perks

Lodging perks

Job summary

Stonebridge Hospitality Management in Manhattan, NY seeks a Front Office Supervisor to oversee daily front office operations, guest reception, reservations and telephone services, ensuring guest satisfaction and operational efficiency.

The role reports to Front Office Manager and supervises the Front Office Department; requires 2+ years supervisory experience in hotel/hospitality, strong leadership, communications, and proficiency with PMS and check-in/out processes.

Qualifications

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
• Strong leadership and supervisory skills with the ability to manage a team effectively.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Proficiency in property management systems, reservations, and check-in/check-out processes.
• Ability to manage guest issues and resolve complaints in a professional and timely manner.
• Experience with scheduling, training, and staff development.
• Strong organizational skills with attention to detail to ensure smooth front office operations.

Responsibilities

• Greet guests, check in, and assign rooms promptly and courteously.
• Oversee check-in procedures and verify guest information and billing details.
• Handle guest problems or complaints in a timely manner.
• Maintain front office areas and ensure cleanliness and order.
• Maximize occupancy while adhering to overbooking policy.
• Coordinate communication between reservations, front office, and housekeeping.
• Ensure accurate posting of guest charges and daily balancing.
• Supervise check-out process and luggage handling.

Skills

Team leadership

Guest service supervision

Communication

PMS proficiency

Tools

PMS

Reservations software

Check-in/check-out tools

Job description

Stonebridge Hospitality Management in Manhattan, NY seeks a Front Office Supervisor to oversee daily front office operations, guest reception, reservations and telephone services, ensuring guest satisfaction and operational efficiency.

The role reports to Front Office Manager and supervises the Front Office Department; requires 2+ years supervisory experience in hotel/hospitality, strong leadership, communications, and proficiency with PMS and check-in/out processes.