Hospitality Front Desk Agent – Guest Services

Stonebridge; Saddle Brook (NJ); On-site; USD 23,000 - 32,000; Full time

Job summary

Stonebridge is seeking a Front Desk Agent in Saddle Brook, NJ. The role supports smooth check-in/out, maintains guest records, and delivers outstanding service in a hotel front office setting.

Experience in a hotel front desk or guest service, strong communication, and proficiency with PMS and basic office software are preferred. The position requires ability to handle cash and work a flexible schedule.

Qualifications

• Previous hotel front desk or guest service experience preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software.
• Ability to handle cash transactions and basic bookkeeping.
• Excellent problem-solving and attention to detail.
• Ability to work independently and follow hotel policies.

Responsibilities

• Greet, register, and assign rooms to guests on arrival.
• Verify guest credit and establish payment methods.
• Maintain accurate guest records and post charges.
• Handle cash, balance cash accounts, and perform basic bookkeeping.
• Issue room keys and coordinate with bell staff.
• Assist with reservations and respond to guest inquiries.
• Coordinate with housekeeping and maintenance to resolve issues.

Skills

Customer service

Communication

Cash handling

Bookkeeping basics

PMS experience

Organizational skills

Problem solving

Tools

Property management system (PMS)

Microsoft Word

Microsoft Excel

Job description

Stonebridge is seeking a Front Desk Agent in Saddle Brook, NJ. The role supports smooth check-in/out, maintains guest records, and delivers outstanding service in a hotel front office setting.

Experience in a hotel front desk or guest service, strong communication, and proficiency with PMS and basic office software are preferred. The position requires ability to handle cash and work a flexible schedule.