Front Desk Supervisor — Guest Experience

Stonebridge; New York (NY); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

medical

dental

vision

PTO

401(k) matching

wellness support

life and disability coverage

savings accounts

tuition aid

travel and lodging perks

Job summary

Stonebridge in New York is seeking a Front Office Supervisor to oversee daily front office operations, including guest reception, reservations, and telephone services, ensuring high guest satisfaction.

You will supervise the front office team, support the Front Office Manager, and uphold service standards and efficiency, with a flexible schedule including evenings, weekends and holidays.

Qualifications

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
• Strong leadership and supervisory skills with the ability to manage a team effectively.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.

Responsibilities

• Greet guests and check them in promptly and courteously.
• Oversee check-in procedures and ensure accurate guest information and billing details.
• Address guest problems or complaints promptly and professionally.
• Ensure rooms are maintained to established standards.
• Maximize occupancy while following overbooking policy.
• Maintain communication between reservations, front office, and housekeeping.

Skills

Leadership

Guest services

Communication

Team management

Problem solving

Tools

PMS software

Job description

Stonebridge in New York is seeking a Front Office Supervisor to oversee daily front office operations, including guest reception, reservations, and telephone services, ensuring high guest satisfaction.

You will supervise the front office team, support the Front Office Manager, and uphold service standards and efficiency, with a flexible schedule including evenings, weekends and holidays.