Guest Services Supervisor — Front Desk Leader

Canopy by Hilton West Palm Beach Downtown; West Palm Beach (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Supervisor for its Palm Beach property. You will lead front desk staff, ensure consistent guest service, and oversee daily operations in a 24/7 hotel environment.

Responsibilities include training agents, handling registrations, resolving guest issues, and maintaining brand standards with a focus on safety and efficiency. Strong English communication and supervisory experience are essential.

Qualifications

• Two years combined front desk and supervisor experience.
• Ability to communicate effectively with staff and guests.
• Comfort with accepting and resolving guest concerns.
• Ability to calculate and balance transactions.
• Proficiency in English, both written and spoken.

Responsibilities

• Guide and lead front desk staff; assign tasks and monitor performance.
• Greet guests with a warm, professional manner and provide information on local attractions.
• Complete registration accurately; manage room changes and keys; assist during checkout.

Skills

Front desk supervision

Customer service

Communication skills

Staff training

English proficiency

Education

High school diploma

Tools

CRM Toolbox

PMS system

Job description

Driftwood Hospitality Management is seeking a Front Desk Supervisor for its Palm Beach property. You will lead front desk staff, ensure consistent guest service, and oversee daily operations in a 24/7 hotel environment.

Responsibilities include training agents, handling registrations, resolving guest issues, and maintaining brand standards with a focus on safety and efficiency. Strong English communication and supervisory experience are essential.