Guest Experience Lead – Front Desk Supervisor

San Diego Marriott Mission Valley; San Diego (CA); Vor Ort; USD 25.000 - 33.000; Vollzeit

Benefits dieser Stelle

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Zusammenfassung

Driftwood Hospitality Management is seeking a Front Desk Supervisor to lead the front desk team and ensure exceptional guest service 24/7. You will guide clerks, manage check-in/out, and uphold service standards across shifts.

Ideal candidates bring supervisory experience, strong English communication, and experience with payment handling and PMS tools. The role emphasizes guest satisfaction and smooth operations in a fast-paced hotel environment.

Qualifikationen

• Experience supervising front desk staff and ensuring service standards.
• Ability to communicate clearly with guests and team members.
• Proficient in handling payments, deposits and guest accounts accurately.
• Familiarity with hotel PMS and CRM tools for guest information.

Aufgaben

• Greet guests promptly with a friendly, professional welcome and provide information.
• Oversee front desk operations, assign tasks, and monitor staff performance.
• Handle check-in/out, verify cards, and balance house accounts securely.
• Respond to guest concerns, resolve issues, and escalate when needed.
• Maintain safety, security, and adherence to brand standards.

Kenntnisse

Customer service

Supervisory experience

English communication

Cash handling

PMS knowledge

Ausbildung

High school diploma

Tools

CRM Toolbox

Jobbeschreibung

Driftwood Hospitality Management is seeking a Front Desk Supervisor to lead the front desk team and ensure exceptional guest service 24/7. You will guide clerks, manage check-in/out, and uphold service standards across shifts.

Ideal candidates bring supervisory experience, strong English communication, and experience with payment handling and PMS tools. The role emphasizes guest satisfaction and smooth operations in a fast-paced hotel environment.