Guest Experience Supervisor | Front Desk Leader

Driftwood Hospitality Management; West Palm Beach (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Supervisor to lead our front desk team and ensure consistent, high-quality guest service. The role requires coordinating shifts, training staff, and resolving guest concerns with professionalism.

The ideal candidate has frontline supervisory experience, strong communication skills, and proficiency with hotel computer systems. This on-site position supports 24/7 hotel operations and customer-focused service standards.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• At least two years in front desk and supervisory roles.
• Strong communication, English proficiency, and basic computer skills.

Responsibilities

• Lead front desk staff and ensure consistent guest service.
• Greet guests, provide information, and handle check-in/check-out.
• Verify payments, code rooms, and manage trainee staff.
• Support night audit and MOD duties as needed.

Skills

Communication skills

Customer service

Supervisory experience

English proficiency

Computer skills

Cash handling

Education

High school diploma

Tools

CRM Toolbox

PMS (Property Management System)

Job description

Driftwood Hospitality Management is seeking a Front Desk Supervisor to lead our front desk team and ensure consistent, high-quality guest service. The role requires coordinating shifts, training staff, and resolving guest concerns with professionalism.

The ideal candidate has frontline supervisory experience, strong communication skills, and proficiency with hotel computer systems. This on-site position supports 24/7 hotel operations and customer-focused service standards.