Guest Experience Leader - Front Office

Courtyard by Marriott Fort Lauderdale Weston; Florida; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management in Weston, FL is seeking a Front Office Manager to oversee the Front Desk, coordinate activities, and resolve guest issues with a proactive approach. You will work closely with the General Manager to maintain high standards of guest service.

The role includes training guest service agents, recruiting front desk staff, scheduling, and conducting performance evaluations to ensure impeccable operations and customer satisfaction.

Qualifications

• A four-year college degree or equivalent education or experience is required.
• Supervisory experience in a hotel or similar setting is expected.
• Excellent verbal and written English communication skills are required.
• Ability to handle cash or credit transactions and proficiency in MS Office and Excel.

Responsibilities

• Collaborate with General Manager to achieve guest satisfaction scores.
• Train front desk staff on proper procedures and service standards.
• Recruit, interview, and select qualified front desk personnel.
• Prepare weekly front office staff schedules and manage performance.
• Oversee daily front office operations to ensure efficient guest service.
• Monitor daily revenue and expenses, controlling costs and maximizing profit.
• Act as Manager on Duty as needed.

Skills

English communication

Leadership / team management

Cash handling

Microsoft Office / Excel

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Excel

Job description

Driftwood Hospitality Management in Weston, FL is seeking a Front Office Manager to oversee the Front Desk, coordinate activities, and resolve guest issues with a proactive approach. You will work closely with the General Manager to maintain high standards of guest service.

The role includes training guest service agents, recruiting front desk staff, scheduling, and conducting performance evaluations to ensure impeccable operations and customer satisfaction.