Guest Services Supervisor – Front Desk Lead (NYC)

Stonebridge Companies; New York (NY); On-site; USD 65,000 - 79,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Wellness program

Life insurance

Disability insurance

Savings accounts

Tuition assistance

Travel perks

Job summary

Stonebridge Companies in New York City is seeking an Assistant Guest Service Manager to support the Front Office team, oversee daily operations, and ensure a seamless guest experience. Reporting to the Guest Services Manager, you will supervise front desk staff, manage room assignments, handle guest inquiries and VIP requests, and coordinate with housekeeping and maintenance.

This full-time, exempt role requires 2+ years in guest service supervision and proficiency with property management

Qualifications

• 2+ years in guest service supervisory role.
• Experience with PMS and MS Office.
• Strong leadership and communication skills.
• Ability to work under pressure in a fast-paced hotel environment.

Responsibilities

• Oversee daily front desk operations with the Guest Service Manager.
• Supervise front desk agents, bell staff, and concierge.
• Respond to guest inquiries and resolve concerns promptly.
• Ensure accuracy of billing, reservations, and room assignments.
• Train new team members and coach staff.
• Monitor guest satisfaction and address issues.
• Coordinate with housekeeping and maintenance for timely turnovers.
• Manage front desk scheduling and staffing.
• Oversee guest loyalty programs enrollment.
• Assist VIP arrivals and special requests.

Skills

Staff supervision

Guest relations

Communication

Problem solving

Organizational skills

Time management

Tools

Property management system

Microsoft Office

Job description

Stonebridge Companies in New York City is seeking an Assistant Guest Service Manager to support the Front Office team, oversee daily operations, and ensure a seamless guest experience. Reporting to the Guest Services Manager, you will supervise front desk staff, manage room assignments, handle guest inquiries and VIP requests, and coordinate with housekeeping and maintenance.

This full-time, exempt role requires 2+ years in guest service supervision and proficiency with property management