Front Desk Guest Services Agent - NYC

sbcos; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge is seeking a Guest Service Agent in New York City to ensure smooth check-in/check-out, maintain guest records, and deliver outstanding service at the front desk. You will handle payments, reservations, and inquiries with a focus on guest satisfaction.

The role requires strong communication, cash-handling skills, and proficiency with property management systems. Flexible shifts include evenings, weekends, and holidays in a fast-paced hotel setting.

Qualifications

• Previous hotel front desk or guest service experience preferred.
• Strong customer service and communication skills to interact with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using PMS.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide instructions to bell attendants.
• Review accounts and charges with guests during checkout.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication skills

Cash handling

Problem solving

Organizational skills

Tools

Property Management System (PMS)

Microsoft Word

Microsoft Excel

Job description

Stonebridge is seeking a Guest Service Agent in New York City to ensure smooth check-in/check-out, maintain guest records, and deliver outstanding service at the front desk. You will handle payments, reservations, and inquiries with a focus on guest satisfaction.

The role requires strong communication, cash-handling skills, and proficiency with property management systems. Flexible shifts include evenings, weekends, and holidays in a fast-paced hotel setting.